Recently Hero IT Support have helped us massively with our Wi-Fi issues, ensuring it was up and running again as soon as possible. Their staff are always efficient and thoughtful as well as being friendly towards our staff. They are always quick to respond to any issue we have and nothing is ever too much to ask from them. We would highly recommend Hero IT Support.
We began working with Hero It in the summer of 2011 after becoming dissatisfied with the service we were receiving from our previous Managed IT support company.
We required a company that could offer 24/7 support for the entire IT infrastructure in our small Structural Engineering consultancy based in Sevenoaks in Kent.
After meeting with a number of IT support companies we appointed Hero IT based on the flexible Service packages offered, excellent value price points and most importantly their friendly no pressure down to earth approach in selling their company services.
6 years on I can happily say that we made the right choice.
After a steady period of expansion and more recently a merge with another large company our business has now quadrupled in size.
Throughout the entire process Hero IT have been intrinsically involved in establishing the IT infrastructure for the company merger, initially providing a range of best practice IT solutions, then streamlining and adapting our chosen plan, Hero IT were always Professional, well informed and quick to answer any questions we had.
Once a plan was chosen things moved quickly and easily right up until the day of the office move. Hero IT came in over a weekend and pulled out all the stops to ensure the entire network was back up and running by Monday morning. We had no issues with the entire migration and were all amazed how smoothly it had all gone.
Hero IT constantly monitor our network and manage our workstations remotely, often sorting out problems before they interrupt production in our offices. They are always proactive in reducing our IT costs and keeping us informed of the relevant new technologies and market trends. All of their staff are polite, friendly and very well informed. If a problem cannot be resolved on the initial call for help Hero IT are very pro-active in finding a quick solution and resolving the issue.
They have not let us down once and we consider them to be a key part of our business model. I cannot recommend them highly enough.
We have used Hero IT support for the last 4 years. They have supported us during our journey as a young business from 1 person to 17 people and have continuously provided us with reliable IT support. We recently moved offices and they were extremely helpful and supportive, ensuring every last detail had been thoroughly planned out to make the process as smooth and efficient as possible. They are always looking for solutions to optimise the way our business runs and reduce the downtime that technology can cause. I would highly recommend them!
brilliant made it so easy ,incredibly helpfull would recommend hero tech to everyone
A very reliable company who we would recommend to other businesses. It’s reassuring to have an IT company who we can trust.
The Hero IT team stepped in after a previous IT company we were working with. They all quickly learnt our business and how we work, which has made for quick and easy repairs when requires. Great team and all have their expertise and very knowledgeable. Highly recommended.
Thanks Hero IT!
From LJS Aviation Ltd
Having used Hero IT Support for the last 4 years (from when they were previously Fit Systems), they’ve consistently been an asset of a partner to deal with. They have a friendly team, are always quick to respond (including out of hours if needed), have different levels of knowledge to suit the issue, and feel like they’re our IT department…without having to have one! Great company!
Friendly, helpful quick to respond – always available when we need them.
Thanks to Hero IT Support, we now experience far less downtime due to their fast service and technology. Often, they have fixed an issue before we even realised there was one. They don’t just temporarily fix the issue, they solve the problem, preventing it from recurring.
Absolutely amazing staff. So helpful, friendly and professional. Can’t do enough for you and go that extra mile.
We have Unlimited IT Support with Hero IT Support, which is like having our own in-house IT team. As a company with multiple sites, it is important that our technology is optimised and the same across each site. We needed a company who could take control of this and assist us with expanding as a business. We selected Hero IT Support and haven’t looked back.
Hero IT have never let us down, great end to end service. The staff are incredibly supportive and approachable – I would recommend their services time and time again. Certainly live up to their name!
Hero IT are absolutely fantastic. They always answer the phone and are always willing to fix the problem at hand. The team of Serena, Cameron, Alex, Emma and Eben are absolutely brilliant and always find the solution no matter how long it takes. It’s a pleasure to work with these guys.
We would recommend Hero IT Support to any business as they are there for us every time we need them. Nothing is too much trouble for them and the staff are always understanding and helpful. Saving us both time and money whilst keeping our business up to date with the latest technology is their top priority and we love this!
Foster Care Solutions
We’ve (Soulsports) been using Hero IT for the past 8 years at least, Ragnar and his team have helped us through times of expansion and consolidation along with ensuring we are using the most relevant products for our needs.
Hero IT Support are an efficient and productive IT Support company who are dedicated to supporting their customers with the latest technology and most cost-effective solutions. They bring innovative ideas to companies to improve overall staff productivity, reduce downtime and optimise IT systems. If you are a business looking to grow, this is the IT Support company for you.”
I have worked with Hero IT Support for the last year or so and all of the staff are very friendly and always willing to help!
They are efficient in getting back to me and they go the extra mile and above and beyond to make sure that i am happy and everything is running smoothly. I could not recommend Hero IT Support enough
I look forward to continuing work with you for the future years to come
We have used Hero IT Support for a number of years and they have been great every time. They are professional and passionate about what they do. Every issue is taken seriously and dealt with it as efficiently as possible ensuring it doesn’t happen again.
I have been using this company for the last 12 months for my IT Support. As an accountancy firm we need to ensure that we have excellent support, back up and compliance at all times. I am so please with Hero IT Support and would highly recommend.
The service we receive from Hero IT Support is always outstanding. We have used them as our IT support for over ten years now and always receive a quick and professional resolution to any of our problems.
Futures for Children
Staff are always polite and responsive and knowledgeable, even when we ask silly questions. They were extremely helpful recently, setting everyone up to work from home when C19 struck. There is no way we could operate without their support.
Contacted Hero IT when we had issues with our previous IT support. The guys have been absolutely amazing, their knowledge and customer service is second to none. I throughout recommend using Hero.
We cannot recommend the team at Hero IT enough!
They’re a great group of people, who are always attentive & provide great service from start to finish on everything we ask of them. Nothing is too big or too small, and everything is always explained clearly.
Thank you Hero!
LJS Aviation Ltd
All the team at HeroIT are exceptionally friendly, professional, and patient – they need to be with us on occasions!! Many thanks guys for your ongoing support
Excellent company! Always on hand to help with all of our IT issues and the technicians are so friendly and helpful.